Terms and Conditions.

AT CLEAN THEORY, OUR GOAL IS TO PROVIDE THE HIGHEST LEVEL OF CARE IN HANDLING YOUR LAUNDRY. WE USE ECO-FRIENDLY, SKIN-FRIENDLY METHODS, AND TAILOR WASH AND DRY SETTINGS – SUCH AS COLD AND DELICATE AND/OR LOW DRYER HEAT WHEN APPROPRIATE - UNLESS OTHERWISE SPECIFIED BY YOU, OUR CUSTOMER.

AS IS THE INHERENT NATURE OF THE LAUNDRY PROCESS, SOME STAINS MAY NOT BE REMOVABLE, AND THERE MAY BE RARE INSTANCES OF LOST OR DAMAGED ITEMS, DESPITE OUR THOROUGH EFFORTS IN SORTING, WASHING, AND DRYING.

THOUGH WE TAKE ALL NECESSARY PRECAUTIONS TO PROPERLY HANDLE AND CLEAN YOUR CLOTHES, WE CANNOT BE HELD RESPONSIBLE FOR:

  • LOST ITEMS

  • COLOR FADING OR BLEEDING

  • SHRINKAGE

  • DAMAGE TO FRAGILE OR WEAKENED FABRICS

  • DAMAGE CAUSED BY PERSONAL BELONGINGS OR THE ITEM ITSELF LEFT IN POCKETS SUCH AS PENS, POCKET KNIFES, KEYS, ETC. 

  • PRE-EXISTING DEFECTS OR MATERIAL WEAKNESSES THAT WERE NOT APPARENT OR DISCLOSED BEFORE PROCESSING.

SPECIAL ITEMS

WE REALIZE SOME ITEMS MAY NEED INDIVIDUALIZED TLC. TO ENSURE THESE SPECIAL GARMENTS ARE TREATED PROPERLY, WE KINDLY REQUEST YOU LET US KNOW ABOUT ANY SPECIFIC CONDITIONS, MANUFACTURER CARE INSTRUCTIONS, OR SPECIAL LAUNDERING BEFORE SERVICE. PLEASE NOTE, WE DO NOT HANDLE “DRY CLEAN ONLY” OR “HAND WASH ONLY” ITEMS - IF LEFT WITHIN LAUNDRY, THEY WILL BE WASHED AND DRIED PER OUR DEFAULT SETTINGS.

THIS APPLIES ESPECIALLY—BUT NOT EXCLUSIVELY—TO DELICATE MATERIALS SUCH AS SUEDE, LEATHER, SILK, SATIN, DOUBLE-FACE FABRICS, VINYL, AND POLYURETHANE. RESPONSIBILITY IS ALSO DISCLAIMED FOR DECORATIVE ELEMENTS LIKE TRIMMINGS, BUCKLES, BEADS, BUTTONS, BELLS, AND SEQUINS.

STAIN REMOVAL

DURING ORDER PLACEMENT, CUSTOMERS WILL BE ASKED IF THEY WOULD LIKE TO INCLUDE STAIN REMOVAL AS PART OF THE SERVICE. STAIN TREATMENT MAY BE ADDED FOR AN ADDITIONAL $2 A PIECE.

UNDER CIRCUMSTANCES WHERE A CLOTHING ITEM IS HEAVILY STAINED, WE MAY CONTACT THE CUSTOMER TO CONFIRM IF THEY WOULD LIKE THE STAIN TREATED AT OUR TREATMENT RATE.

REFUND POLICY

WHILE OUR TEAM MAKES EVERY EFFORT TO PREVENT LOSS OR DAMAGE, IN RARE CASES, MISTAKES MAY OCCUR. OUR LIABILITY FOR LOSS OR DAMAGE IS LIMITED TO 5 TIMES THE COST OF THE WASH AND FOLD SERVICE FOR THE TOTAL WEIGHT OF THE ORDER, WITH A MAXIMUM LIABILITY OF $125 PER ORDER.

IN CASES OF LOSS DISPUTES, CLEAN THEORY WILL WEIGH THE RETURNED LAUNDRY TO CONFIRM THE REPORTED WEIGHT OF THE ORDER.

CLEAN THEORY RESERVES THE RIGHT TO MODIFY THESE TERMS AND CONDITIONS AT ANY TIME.